KARIM SERAGELDIN / EXECUTIVE PROFILE

Career Journey

Leadership experience across collections, real estate and operational management.

04 / Career journey

Experience that
builds perspective.

Jul 2024

Evolutions Property Management · Dubai, UAE

Managed collections for off-plan and post-handover real estate portfolios, including payment plans, reconciliations and risk monitoring.
Oversaw CRM operations, resale and transfer transactions, cancellations, refunds, and handover financial clearance.
Coordinated with developers, Legal, Finance, Sales and Operations on complex customer and transaction cases.

Nov 2022 – Jun 2024

Reportage Properties LLC · Abu Dhabi, UAE

Led collections and CRM executives through KPIs, coaching, case allocation and escalations.
Supervised developer-side off-plan and post-handover collections, customer accounts, payment commitments and client communication.
Managed resale, ownership transfer, cancellation and refund workflows with internal stakeholder teams.

Apr 2021 – Oct 2022

Speed Manegment Debt Collection · Abu Dhabi, UAE

Led and mentored a collections team, defining KPIs, supervising daily workflows and driving recovery performance.
Directed bank-portfolio debt recovery campaigns, payment negotiations, settlement plans and complex escalations.
Maintained customer-first communication while enforcing data protection, collection procedures and regulatory compliance.
Coordinated with legal departments, external agencies and judicial entities on escalated cases.

Jan 2018 – Jan 2020

StanQuad for Debt Collection · Dubai, UAE

Produced daily and monthly collections reports to support operational planning and forecasting.
Maintained accurate CRM records, payment histories and account statuses for banking portfolios.
Supported debt recovery through structured customer follow-ups and respectful negotiation.

Jun 2016 – Dec 2017

3aqarweb for Real State – Brokerage · Cairo, Egypt

Led HR strategy, workforce planning, recruitment, performance appraisal and retention activities.
Oversaw compensation benchmarking, incentives and policy development while supporting departmental leadership.
Resolved employee relations matters and coordinated compliance with applicable employment requirements.

May 2015 – May 2016

Future Company for Customs Clearance · Cairo, Egypt

Developed employee policies and handbook, recruitment and training practices, and employee relations processes.
Used workforce feedback and performance initiatives to support retention and organisational improvement.
Supported compensation planning, talent reviews and succession management.

Apr 2014 – Apr 2015

EKTARNALK Advertising Agency · Cairo, Egypt

Oversaw recruitment and training processes, compliance monitoring, and HR policy implementation.
Coordinated a team of four HR colleagues and supported employee retention initiatives.

May 2011 – Apr 2014

Kseibi Information Tecnology (KIT) · Cairo, Egypt

Career descriptions are drafted from the supplied CV and additional details.